Health Navigator (Dari speaking)

  • World Relief
  • 4616 Roseville Road #107, North Highlands, CA, USA
  • May 04, 2022
Full time Health Care Insurance Nonprofit-Social Services

Job Description


World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

This Health Navigation Coordinator is responsible for supporting newly arrived Afghans in accessing comprehensive healthcare services and building client self-sufficiency in navigating healthcare systems. This position will work with the Resettlement team to provide new arrivals with case management, services, individual coaching, and connection to resources and benefits. The position focuses on creating stability and uses a strengths-based case management approach to address client needs and promote long-term self-sufficiency in accessing medical care. This position operates within grant-funded programs, requiring specific services to be provided within set timeframes and appropriate documentation of all activities. The role is part of a larger integration team and is responsible for the success of their assigned cases, as determined by the client experience, program outcomes, timeliness and accuracy of reporting, and collaboration with colleagues.


  • Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
  • Provide comprehensive, client-centered health navigation services to newly arrived Afghans, including but not limited to:
    * Enroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security;
    *  Ensure clients establish primary care and have access to all needed specialty services;
    *  Assist with booking healthcare appointments and scheduling transportation and interpretation through insurance;
     Identify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care;
    *  Provide individual coaching to promote self-sufficiency in independently navigating the healthcare system
    *  Provide transportation, when necessary, to required appointments
  • Work with cross-departmental staff to ensure client integration and referrals across programming;
  • Support and build ongoing partnerships with local service providers and community organizations addressing healthcare needs;
  • Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation;
  • Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements
  • Maintain accurate, timely, and compliant casefiles
  • Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
  • Conduct regular, re-occurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance
  • Achieve grant requirements and deliverables through timely, high-quality services
  • Participate in on-going training to improve service delivery and ensure compliance
  • Review and regularly present the status and progress of each case to Program Manager
  • Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management
  • Attend meetings as instructed by supervisor
  • Other duties as assigned


  • Alignment with WRS core values of serve, drive, care
  • Demonstrated success working and communicating effectively in a multi-cultural environment
  • Familiarity with Sacramento area social service providers strongly preferred
  • Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
  • Strong command of Microsoft Office applications
  • Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
  • Ability to work as part of a team and support program-specific volunteers and interns
  • Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment
  • Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
  • Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals



  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Bachelor’s degree in social work or related field of study; or equivalent work experience
  • Cross-cultural experience
  • Strong communication skills, with fluency in written and spoken English; bilingual in Dari/Farsi required.
  • Local travel and transportation of program participants required, and use of personal car



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
  • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
  • The employee frequently is required to sit, reach with hands and arms, talk and hear



  • General office setting
  • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
  • Year-end archiving activities involve repeated lifting and bending
  • Physical, emotional and intellectual demands
  • Equipment used: Employee computer (desktop or laptop), printer, and copier
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. 

World Relief offers a competitive benefits package (25 hours + per week): 

World Relief contributes to monthly premiums: 

  • Medical 
  • Dental  

Additional Benefits: 

  • Offer 16 Paid Holidays! 
  • Vision
  • Offer Paid Sick and Vacation Leave 
  • Paid Maternity & Paternity Leave
  • Parental Leave
  • FSAs: Medical & Dependent Care, & Commuter Funding 
  • Supplemental Life Insurance (employee, spouse, and children)  
  • Some remote work
  • Free coffee
  • Phone and mileage reimbursement

World Relief pays 100% for eligible employees: 

  • Group Term Life (employee, spouse, and children) 
  • Long Term & Short-term Disability 
  • Accidental Death and Dismemberment (AD&D) 
  • Long Distant Travel Insurance  
  • Employee Assistance Program (EAP)  

World Relief - Retirement: 

  • 401K & Roth  
  • WR matches up to 4%, then an additional quarter percent up to 10% 
  • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year  

World Relief Discounts (Immediately Eligible): 

  • Verizon 
  • Pet Insurance through Nationwide 
  • Home and Auto insurance through Liberty Mutual 

 We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Rate of Pay


Date posted

May 04, 2022