The Taxpayer Transparency and Fairness Act of 2017, which took effect July 1, 2017, restructured the State Board of Equalization (BOE) and separated its functions among three separate entities to guarantee impartiality, equity, and efficiency in tax appeals, protect civil service employees, ensure fair tax collection statewide, and uphold the California Taxpayers' Bill of Rights. These include the BOE, the California Department of Tax and Fee Administration (CDTFA) and the Office of Tax Appeals.
CDTFA administers the state’s sales and use tax, fuel, tobacco, cannabis and other taxes, and collects fees to fund and administrate 37 specific state tax and fee programs. More than 1.3 million California businesses are registered with the department to engage in retail sales in the state. In fiscal year 2015-16, these programs generated more than $64 billion in tax revenue to support state and local government.
The mission of the CDTFA is to make life better for Californians by fairly and efficiently collecting the revenue that makes our public services possible. CDTFA’s primary goals include:
• Working smarter through the modernization of our processes and systems. We’re building the nation’s most effective 21st century revenue department. By streamlining our processes and harnessing new technologies, we will do our jobs more effectively and adapt to meet the challenges of the modern marketplace.
• Providing superior taxpayer service. Taxes can be complicated. To maximize voluntary compliance, we work with taxpayers to operate a system that is fair, accessible, understandable and transparent.
• Strengthening the department through a firm commitment to the success of our team. The department’s success hinges on our ability to attract and retain the best workforce. To that end, we are committed to recognizing excellence, supporting our colleagues and providing team members the professional development necessary to succeed and grow.