Apple has always done things differently, including customer support. We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. Here, you'll make a difference, one conversation at a time.
You're a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge, and real passion for technology. You're enamored by the ways things operate, and have the ability to find dynamic solutions to complex problems. You have excellent verbal and written communication skills, and can effectively prioritize and balance your time.
You can multitask across systems and applications, work to resolve a variety of issues, and easily navigate a technical environment. You effortlessly engage, explaining step-by-step solutions with compassionate understanding and an approach tailored to each individual customer. You're dedicated to not only providing solutions, but also to crafting incredible customer experiences. If this sounds like you, you could be the next Apple Support College Advisor.
As an Apple Support Advisor, you'll support many of our popular products, form iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing extraordinary customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs. Your interaction will remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
Not sure if you have it all? Trust us. We'll train you to be the best.
This position comes with competitive pay, eligibility to participate in our company stock plan, paid time off, employee product discounts, and dedicated resources to support your ongoing growth and career development. You may even qualify for tuition reimbursement.
Education and Experience
Students must be enrolled at a participating university
2.7 GPA preferred