Aerotek Staffing & Recruiting

Job Description – HR:

The Associate Support Representative/Analyst performs specialized administrative tasks for employees and managers across the company. As a member of the Human Performance Contact Center Team, you will be the first point of contact in the resolution, escalation, or routing of inquiries (online and phone) about topics including personnel data, HR systems and web tools, benefits, Leaves of Absence, and talent management system. Accuracy, efficiency, confidentiality and a high degree of customer service are essential. Flexibility to work increased hours during training and high volume cycles is necessary. This role is located in Roseville, CA.

Essential Responsibilities:

• Efficiently handle inquiries while capturing pertinent details for documentation
• Use knowledge base and designated resources to accurately resolve inquiries
• In a timely manner, route or escalate issues when you are not able to resolve them
• Provide exceptional customer service, exhibiting strong listening and communication skills
• Participate in test cycles, e.g., open enrollment and software updates
• Identify process and procedure improvement opportunities
• Perform other job-related duties as assigned